Fansdomray

Shipping Policy

Last updated: 17 October 2026

1. Where we ship

We ship worldwide from our warehouse, with the exception of destinations where the goods would be prohibited — see section 8 for bladed items.

• United States — all 50 states, including Alaska and Hawaii. We also ship to APO/FPO addresses via USPS.
• Canada — all provinces and territories.
• United Kingdom and European Union — all member states.
• Australia and New Zealand — metro and regional addresses.
• Rest of world — most countries. If your country is not offered at checkout, email us and we will check whether we can ship there.

We do not ship to freight forwarding addresses, hotels or temporary addresses where a customer cannot confirm receipt, because we cannot guarantee delivery or process a claim if the parcel goes missing after handover.

2. Processing time

Orders placed before 2:00 pm (warehouse local time), Monday to Friday, are usually picked and packed the same day. Orders placed after that, at weekends or on public holidays are processed the next business day.

Processing time is separate from transit time. During launches, sales and the November–December peak, packing can take up to 3 business days; we will post a notice on the site if that happens. If an item turns out to be out of stock after you order, we will email you within two business days with the option to wait, swap it, or cancel that item for a full refund.

3. Rates and delivery estimates

Prices and thresholds are in US dollars. Transit times are estimates from the day of dispatch, not from the moment you order, and they exclude weekends, public holidays and customs clearance.

Free shipping is calculated on the value of the goods after any discount and before tax. Top-up payments (SKU FDR-ADJUST) do not count towards the free-shipping threshold.

4. Tracking

You will receive two emails: an order confirmation straight away, and a shipping confirmation with a tracking number once the carrier scans your parcel. Tracking can take up to 48 hours to show its first movement — a number that says "not found" on day one is normal.

If tracking has not updated for 10 business days, email us with your order number and we will open an investigation with the carrier. We do not consider a parcel lost until the carrier confirms it, which can take up to 30 days for international routes.

5. Duties, taxes and customs

Orders shipped within the United States are not subject to import charges; sales tax is calculated at checkout where required.

For international orders, import duties, VAT/GST and customs fees are not included in the price or the shipping charge. They are set by your country's customs authority and are payable by you on delivery. We cannot predict the amount, and we cannot refund charges that a customs authority has collected.

If you refuse a parcel to avoid customs charges, it will usually be returned or destroyed by the carrier. In that case we refund the value of the goods minus the original shipping cost and any return freight or penalty we are charged. Please check your country's import rules before ordering.

6. Addresses and changes

Please check your address at checkout. We can change an address only before the parcel is dispatched — email us as soon as possible and we will confirm whether it is still possible.

• Parcels returned to us because of an incorrect or incomplete address are refunded minus the original shipping cost.
• If you ask us to reship to a corrected address, the second shipping charge applies.
• We are not responsible for parcels marked as delivered to the address you supplied, or for parcels stolen after delivery. Please use a secure address.

PO boxes are accepted in the United States. For other countries, we need a street address because most carriers will not deliver to a PO box.

7. Packaging

Orders are packed in recyclable mailers or corrugated boxes with the minimum padding needed to protect the item, and bladed products travel in their original sheath or box inside plain outer packaging. Invoices are sent by email, not in the parcel, so gifts can be shipped directly — add a note at checkout if you want the prices left out.

8. Restricted and bladed items

Knives and other bladed tools are legal to sell in many countries but restricted in some. By ordering, you confirm that the item is legal to import and possess where you live, and that you are of legal age to buy it.

• We cannot ship bladed items to destinations where they are prohibited, including certain cities and states with local knife restrictions. Where we know an order cannot be delivered, we will cancel and refund it before dispatch.
• Orders seized or refused by customs because an item is restricted at the destination are refunded minus the original shipping cost and any return freight or penalty we are charged.
• Aerosol, flammable and lithium-battery items are shipped by ground or restricted air service where required, which can add a few days to the estimate.

If you are unsure whether an item can be delivered to you, email us before ordering and we will check.

9. Damaged, lost or wrong items

Check your parcel when it arrives. If it is damaged in transit, missing an item, or contains the wrong product, email us within 48 hours of delivery with photos of the item and the outer packaging. We will send a replacement or refund in full, including shipping, at no cost to you.

If tracking shows the parcel as delivered but you cannot find it, check with neighbours and your local carrier office first, then contact us — we will open a carrier trace. Full details of refunds and returns are in our Refund & Returns Policy.

10. Undeliverable and returned parcels

Parcels that cannot be delivered — wrong address, refused at the door, uncollected from a pickup point, or unpaid customs — are held by the carrier and then returned to us. Once a parcel comes back, we will contact you. You can choose a reshipment (second shipping charge applies) or a refund of the goods minus the original shipping cost.

11. Contact

Questions about a delivery, a tracking number that has not moved, or whether we ship to your country:

Email: [email protected]

We reply within two business days, Monday to Friday. Please include your order number so we can find your parcel quickly.

Delivery estimates are estimates, not guarantees. This policy is provided in addition to, and does not limit, any rights you have under the consumer protection laws of your state or country. We may update this policy from time to time; the version in force is the one published on this page when you place your order.